Terms Of Agreement

  1. This Membership Agreement between the Member listed above and Flexx Fitness continues on a month-to-month basis with a monthly membership payment based on the type of membership that the Member selected. For purposes of this Membership Agreement, a “family” membership consists of two or more related individuals. References to the “Member” in this Membership Agreement will include each member of the Member’s family if the membership is a family membership.

  2. The Member understands members have access to the class and training services based on the applicable age limitations and Flexx Fitness fee schedule. Age limitations are listed as follows: Minors under 18 may not utilize facility equipment without a scheduled session. Minors 13-17 may participate in personal training with a certified personal trainer on staff. 

  3. The Member acknowledges that Flexx Fitness may change this monthly membership fee, age limitations, and the fees charged for any services Flexx Fitness provides at any time during the Member’s membership under this Agreement.

  4. The Member agrees to keep and obey all rules and regulations currently in force or in the future as determined by Flexx Fitness to enjoy using the premises (and equipment therein) and the services Flexx Fitness provides. Flexx Fitness reserves the right to revoke this membership for cause if the Member fails to pay their account on a timely basis or fails to obey FLEXX Fitness’ rules and regulations, including instances of nuisance, disturbance, or unwanted behavior toward other members or the staff of Flexx Fitness. 

FEES AND CHARGES

Monthly Membership Dues:

The monthly membership dues are payable in advance on the first day of each month, with or without a statement or notice from Flexx Fitness, via an automatic electronic funds transfer (“EFT”) from the Member’s credit card or bank account. The monthly membership dues are non-refundable. 


Services Payment Process and Timing of Payments:

Services and products are due at the point of sale. Personal training and class packages are charged in full at the time of purchase and are non-refundable. If the cost of a personal training or class package is discounted because of a membership at FLEXX Fitness, the member must continue to pay monthly dues until the package expires or forfeit the package. 

The expiration policy requires the completion of all personal training and class packages within (6) months from the date of purchase. Unused sessions within the package are void after this time period. No personal training or class session or package refunds will be issued for any reason, including but not limited to relocation, illness, travel, and unused sessions. Personal training and class packages may not be extended, transferred, refunded, or shared outside family memberships.


CANCELLATION AND SUSPENSION


Service Cancellation Policy:

The Member agrees to pay for any scheduled services if the Member fails to cancel an appointment before the policy time window. The no-show and late-cancel fees apply to ALL clients equally regardless of membership status.

Personal training sessions that are not canceled or rescheduled 24 hours in advance will result in the forfeiture of the session and will be charged the rate of one session. Clients arriving late will receive the remaining scheduled session time unless other arrangements have been previously made with the trainer.

In the event the Member fails to cancel a privately scheduled training appointment (e.g., a 1 on 1, 2 on 1, or 3 on 1 private training session), each Member who does not make the scheduled appointment will be billed the rate for the type of service involved (e.g. a Member who fails to show up for a 2 on 1 private training session is charged the 2 on 1 private training rate), and any Member who does participate in that same session is billed as if the Member missing the appointment attended (e.g. the Member participating is still billed for a 2 on 1 training session if his training partner does not show).

Group classes must be canceled 12 hours in advance.  If the Member does not cancel his or her scheduled spot in a group class session by the time mentioned above, the Member is charged for the group training rate.

The Member must enter their scheduled class no later than 5-minutes after the scheduled start time. If the Member does not enter their class by this time, it is considered a no-show, and FLEXX Fitness reserves the right to assign the spot to another person on the waitlist, and the member will be charged.

Membership Cancellations:

The Member may terminate or cancel this Agreement upon 30-day advance written notice to FLEXX Fitness and the payment of any outstanding charges for prior services or purchases. 

The Member’s membership is non-transferable and non-refundable, and failure to use the membership does not relieve the Member of liability for monthly membership dues or other payment obligations. 

Limited Short Term Suspension of a Membership:

The Flexx Fitness policy is that a Member may suspend his or her membership for up to 3 months each year. A 15-day written notice must be given to suspend membership. Memberships can only be suspended for the next calendar month on or prior to the 1st of the month. During this time, Members' class and/ or personal training packages will be frozen, and the expiration will be extended for the remainder of the suspension period. After this suspension period ends, auto payments will restart, and packages are subject to expiration. 

MISCELLANEOUS

Conduct and Damages: 

FLEXX Fitness is committed to the health, safety, and welfare of its members and will not tolerate unreasonable, threatening, obscene, harassing, indecent or illegal behavior. Members who do not observe FLEXX Fitness’ rules and regulations or abuse equipment in any fashion will be asked to leave. FLEXX Fitness has the right to judge behavior and respond accordingly. This right includes but is not limited to termination of membership without refund to any member engaging in unacceptable behavior. The Member shall pay for any damages to FLEXX Fitness property resulting from any willful or negligent conduct. Not all rules and regulations are listed in this Agreement. Any rules, regulations, and terms of membership at FLEXX Fitness that are posted on the FLEXX Fitness website are incorporated into this Agreement by reference. FLEXX Fitness reserves the right to add, change or remove rules, conditions of membership, opening and closing hours, and all services and facilities offered by FLEXX Fitness.  

Photo and Video Release:

The Member hereby grants FLEXX Fitness, its representatives, employees, or agents the right to take photographs and video footage of you and your property while at FLEXX Fitness and to use and publish these photos or videos in print and/or electronically. The Member agrees that FLEXX Fitness may use photographs or video footage of the Member with or without the Member's name for any lawful purpose, including for such purposes as publicity, illustration, advertising, and web content.  

The provisions of this Agreement are severable. If any provision of this Agreement is declared to be void, not valid, or unenforceable, it is the intention of the parties to this Agreement that the remainder of this Agreement remains valid and enforceable. 

This Agreement and the rules and regulations referenced herein represent the agreement between Flexx Fitness and the Member. Flexx Fitness will have all rights and remedies provided by law, and the remedies provided in this Agreement are cumulative.

The laws of the Commonwealth of Virginia govern this Agreement. 

THE MEMBER ACKNOWLEDGES RECEIPT OF A FULLY COMPLETED COPY OF THIS AGREEMENT EXECUTED BY FLEXX FITNESS, AND THE MEMBER ACKNOWLEDGES THE AGREEMENT TERMS.